Know Your Rights
As a consumer of mental health services, you have a right to:
- Expect good quality help and services.
- Ask questions regarding credentials, training, and experience of the person helping you; the treatment plan you will be on, including medication;
the cost of services and provision for payment; access to your medical records.
- Seek another opinion about your therapy, whether the therapist is in private practice of works in an agency or public clinic.
- Expect confidentiality from the person helping you.
- Know that your written consent is required by law for the release of any information about you or your treatment.
Your Rights at AltaPointe Health Systems
Children and Adolescents
At AltaPointe, we want to make sure you get the best care. To receive good care requires trust and respect between you and the people who give that care.
When You Are A Consumer At AltaPointe, You Have the Right:
To be treated with respect;
To be treated in a safe place;
To know how we will help you;
To get help from others, like your priest, pastor, preacher, or rabbi
Facts About Your Care . . . You Have The Right:
To know why you are here and what the doctor thinks is the best way to help you;
To know how long you have to come here;
Not to be secluded or restrained unless a doctor says so.
About Your Medicine . . . You Have The Right:
To take medicine only if the doctor says you should;
To know about your medicine and how it can make you feel better;
To not take the medicine unless a judge says you have to.
Making Decisions About Your Care . . . You Have The Right:
To see your record;
To help plan your treatment;
To get your treatment in the place that least restricts you;
To not have any treatment unless the judge says you have to.
About Your Treatment . . . You Have The Right:
To be safe from harm while you are here;
To have your record kept private unless there is an emergency
If You Are Getting Care In a Residential Setting, You Also Have The Right:
To get healthy meals
To have your own things and your own clothes
To not do any work that otherwise we would have to pay for
To go to public school every day
To pray if you want to; we cannot make you pray.
To see a doctor or a dentist if you need to
To have visitors, send mail and make phone calls in private
You Have Duties, Too. You Should:
Respect other people.
Talk to your staff.
Not touch other people in the wrong way.
Not run away.
Not break things.
Take your medicine.
Not hurt other people or fight.
Go to school.
Follow the rules.
Join in activities.
Do your chores.
Remember! Your Rights Cannot Be Taken Away From You Without A Very Good Reason!
If you feel that any of your rights have been stepped on or you have a complaint, there are five places you can call:
1. Department of Mental Health Advocacy Office at (800) 367-0955
2. Department of Human Resources at (251) 450-9100
3. Alabama Disabilities Advocacy Program at (800) 826-1675
4. AltaPointe Consumer Needs Specialist at (251) 450-4303 or (251) 665-2563
5. You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe by either calling (800) 994-6610 or emailing complaint@jcaho.org.
Revised: 05-08
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